Ready-to-Use Templates Built by an Operations Expert
Professional SOPs, dashboards, QA scorecards, AI prompt kits, and onboarding guides — built from 20+ years of real operations experience. Download, customize, and deploy in hours, not weeks.
Digital Products
Templates & Tools for Operations Teams
Every product is built from real project experience — not generic filler. Download instantly, edit in Excel, Google Sheets, Word, or Docs.
📋Best Seller
SOPs & Documentation
Call Center SOP Starter Pack
10 ready-to-edit SOPs covering the most critical call center processes — built from real government and enterprise programs.
Agent onboarding SOP
Escalation & complaint handling SOP
QA monitoring & calibration SOP
Call wrap-up & disposition SOP
+ 6 more core SOPs
📊New
Dashboards & Reporting
Call Center KPI Dashboard (Excel + Google Sheets)
A pre-built operations dashboard with CSAT, FCR, AHT, SLA, and abandonment rate tracking — just plug in your numbers.
Daily, weekly & monthly KPI views
Auto-calculated performance alerts
Agent performance table
Works in Excel & Google Sheets
🎯
QA & Coaching
QA Scorecard & Coaching Toolkit
A complete QA program in one download — scorecard, calibration guide, coaching notes template, and a 30-day improvement tracker.
Editable QA scorecard (100-point scale)
Call monitoring template
Agent coaching notes form
30-day performance tracker
🤖New
AI Tools
Business Operations AI Prompt Kit
100+ tested ChatGPT & Claude prompts for business operations — writing SOPs, summarizing reports, drafting emails, and improving workflows.
SOP writing prompts
Email & communication prompts
Meeting summary & action item prompts
Customer service script prompts
🚀
SOPs & Documentation
New Hire Onboarding Guide Template
A fully editable new hire onboarding guide with 30/60/90 day milestones, role-specific checklists, and training schedule templates.
Day 1 welcome & orientation checklist
30/60/90 day milestone tracker
Role-specific training schedule
Manager & buddy program guide
📅
Project Management
Project Tracker & Status Report Pack
A complete project tracking system — action item log, RAID register, weekly status report template, and stakeholder update deck.
Action item & RAID log (Excel/Sheets)
Weekly project status report
Stakeholder update template
Project health dashboard
💬
QA & Coaching
Customer Service Script Library
50+ proven customer service scripts for common situations — complaints, escalations, billing, cancellations, and positive interactions.
Complaint & escalation scripts
Billing & account scripts
Empathy & de-escalation phrases
Cancellation save scripts
⚡
AI Tools
Small Business AI Automation Checklist
A step-by-step guide to identifying and automating repetitive tasks in your business using free and low-cost AI tools.
Automation readiness assessment
Top 20 tasks you can automate today
Tool recommendations by budget
Implementation priority worksheet
🔜
Dashboards & Reporting
Executive Business Operations Report Template
A clean, professional weekly operations report template for business owners and leaders. Coming soon.
Weekly ops summary format
Key metrics at a glance
Risk & issue highlight section
Action items & next steps
Best Value
Operations Starter Bundle
Everything a growing business or team needs to get organized, improve quality, and start using AI — at one discounted price.
Complete Bundle · 6 Products
The Complete Operations Starter Bundle
Get all 6 core products — SOPs, KPI dashboard, QA scorecard, AI prompt kit, onboarding guide, and project tracker — for one low price. Instant download, ready to use today.
Pick the template or tool that fits your immediate need — or grab the bundle for everything.
2
Instant download
After checkout you receive an instant download link. Files are in Excel, Google Sheets, Word, or PDF format.
3
Customize it
Replace our placeholder content with your company name, team names, and specifics. Takes 15–30 minutes.
4
Deploy with your team
Put the template to work immediately. Need help customizing? Book a 1-hour setup call with Mohammad.
FAQ
Common questions
What format are the files in?
Most products are delivered in Excel (.xlsx), Google Sheets (shareable link), and/or Microsoft Word/Google Docs format. Some include PDF versions for reference. All files are fully editable.
Do I need any special software?
No. All products work with Microsoft Office (Excel, Word) or free Google Workspace tools (Sheets, Docs). No specialized software required.
Can I use these for my whole team?
Yes. Each purchase is a single-business license — you can share and deploy the templates across your entire team and organization.
What if I need help customizing a template?
Mohammad offers 1-hour customization calls for any product. Book a call via the contact page and mention which product you purchased. Rate: $75/hr.
Is there a refund policy?
Due to the digital nature of these products, all sales are final. If you have an issue with your download or the files aren't working, contact us directly and we'll make it right.
Need something custom?
If none of the products above fit exactly what you need, Mohammad builds custom templates, dashboards, SOPs, and tools on a project basis. Starting at $200.